Contact Us

There are multiple ways to pay, including Visa, Mastercard, AMEX, Discover, Shopify Pay, Apple/Google Pay, China Union Pay, PayPal.

Please follow any instructions provided for decline and try again or try another payment method.

If the problem persists, contact the support team at hello@smartprotein.com who can process transaction over the phone.

How long it takes for delivery will depend on what option you choose at checkout and where you are in the world (more information available on delivery options below).

Once your products have been dispatched, you will be notified through an email containing a tracking link. 

There are also several options available for tracking your order including via:

• Your Account: Keep tabs on all your orders effortlessly by checking their progress in your account.

• Confirmation Page: Access tracking information anytime by revisiting the order confirmation page.

• Shop App: Use the Shop App to track the location and status of your order.

We have a wide variety of delivery options available. These vary depending on your location and the weight of your order.

UK:

• Premium Next Day Delivery (excluding Sundays) - £5.99
• Standard Delivery - 3-5 days  - £3.99
• Free Standard Delivery (orders over £50) - 3-5 days

Next-day delivery is only available on orders under 2kg. If available, it will be displayed at checkout.

Ireland:

• Standard Delivery - 3-5 days - £3.99
• Standard Free Delivery (orders over £50) - 3-5 days

United States:

• International Tracked Delivery - 5-7 days - £7.99

International Deliveries:

• International Tracked Delivery - £7.99

If you live in Austria, Belgium, France, Germany, Luxembourg, Netherlands or Switzerland deliveries take 3-5 days.

If you live in Bulgaria, Croatia, Cyprus, Czech Republic, Finland, Greece, Hungary, Italy, Latvia, Poland, Portugal, Romania, Slovakia, Spain or Sweden, deliveries take 4-6 days.

For Andorra, Angola, Australia, Bahrain, Bangladesh, Burkina Faso, Canada, China Mainland, Egypt, Georgia, Gibraltar, Guadeloupe, Hong Kong, Iceland, India, Jordan, Lebanon, Macao, Macedonia, Malaysia, Martinique, New Zealand, Norway, Oman, Philippines, Puerto Rico, Qatar, Rwanda, San Marino, Saudi Arabia, Senegal, Serbia, Singapore, South Africa, Taiwan, Tanzania, Thailand, Tunisia or United Arab Emirates deliveries take 6-8 days.

We’re sorry that your order still isn’t with you. 

If it says that the order has been delivered via the tracking link provided then we encourage you to reach out to the courier directly as they may be able to provide more information and further assistance.

You can also contact our customer service team via Live Chat or via email at hello@smartprotein.com and we’ll do everything possible to solve the issue and get you your products.

Changed your mind about your purchase? 

No problem! You can return within 28 days of your order being placed, as long as the products have not been opened in any way and are still in their original condition.

Please contact our customer service team at hello@smartprotein.com, and we will get back to you with the return instructions within 48 Business Hours.

We hope everything is perfect with your order, but if there is something wrong, then you can get in touch with us via our Live Chat, email us at hello@smartprotein.com or message us on Whatsapp so that we can resolve the issue.

Refunds are issued once your return reaches our warehouse. 

Once processed, your refund will usually reach your account within 5 business days, depending on your bank provider.