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Frequently Asked Questions
FAQs
Q: Where should I get started?
Q: I’m vegetarian/vegan. Are your products suitable for me?
Q: I have other dietary restrictions. Can I take your products?
Each product page specifies the dietary restrictions for that particular supplement, so you can see exactly what it contains.
To quickly find which ones are suitable for your needs, you can also visit the All Products page and filter down based on your dietary requirements.
Alternatively, take our Smart Quiz to get specific recommendations that also match your dietary restrictions.
Q: Where is Smart Protein available?
Smart Protein products are currently available in 64 different countries. We ship to the UK, Ireland, USA, Andorra, Angola, Australia, Austria, Bahrain, Bangladesh, Belgium, Bulgaria, Burkina Faso, Canada, China (Mainland), Croatia, Cyprus, Czech Republic, Egypt, Finland, France, Georgia, Germany, Gibraltar, Greece, Guadeloupe, Hong Kong, Hungary, Iceland, India, Italy, Jordan, Latvia, Lebanon, Luxembourg, Macao, Macedonia, Malaysia, Martinique, Netherlands, New Zealand, Norway, Oman, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Rwanda, San Marino, Saudi Arabia, Senegal, Serbia, Singapore, Slovakia, South Africa, Spain, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Tunisia and United Arab Emirates.
Q: How long does delivery take?
We have a wide variety of delivery options available. These vary depending on your location and the weight of your order.
UK:
- Premium Next Day Delivery (excluding Sundays) - £5.99
- Standard Delivery - 3-5 days - £3.99
- Free Standard Delivery (orders over £50) - 3-5 days
Next day delivery is only available on orders under 2kg. If available, it will be displayed at checkout.
Ireland:
- Standard Delivery - 3-5 days - £3.99
- Standard Free Delivery (orders over £50) - 3-5 days
United States:
- International Tracked Delivery - 5-7 days - £7.99
International Deliveries:
- International Tracked Delivery - £7.99
If you live in Austria, Belgium, France, Germany, Luxembourg, Netherlands or Switzerland deliveries take 3-5 days.
If you live in Bulgaria, Croatia, Cyprus, Czech Republic, Finland, Greece, Hungary, Italy, Latvia, Poland, Portugal, Romania, Slovakia, Spain or Sweden deliveries take 4-6 days.
For Andorra, Angola, Australia, Bahrain, Bangladesh, Burkina Faso, Canada, China Mainland, Egypt, Georgia, Gibraltar, Guadeloupe, Hong Kong, Iceland, India, Jordan, Lebanon, Macao, Macedonia, Malaysia, Martinique, New Zealand, Norway, Oman, Philippines, Puerto Rico, Qatar, Rwanda, San Marino, Saudi Arabia, Senegal, Serbia, Singapore, South Africa, Taiwan, Tanzania, Thailand, Tunisia or United Arab Emirates deliveries take 6-8 days.
Q: What is the Smart Club?
The Smart Club is a loyalty program exclusive to our customers. It’s a simple way to earn points with every order.
Once you join up you’ll receive 10 points for every £1 spent, you can then redeem those points when checking out to get £1 off for every 100 points.
There are plenty of ways to regularly earn extra points for free and receive bigger discounts as well.
You can even get early access to new products when you’re a member of The Smart Club.
Q: Where are Smart Protein products made? Are they safe?
All Smart Protein products with the exception of The Gummies, are manufactured in the UK.
The Gummies are manufactured in Spain, to the same standards as our UK manufacturing.
All of the Smart Protein products are completely safe. They are formulated in accordance with our strict compliance processes.
This means all ingredients and the levels in which they are used are permitted by the FDA, EFSA & FSA, respectively for the US, Europe and the UK.
Formulations are subject to approval from our in-house compliance team, our independent external Compliance and Quality Control consultants. This includes the Compliance and formulation teams at our Manufacturing Partners too.
Our Independent External Compliance and Quality Control consultants each have over 25 years of experience in their respective areas of the USA and the UK/Europe.
Our Manufacturing Partners operate under current Good Manufacturing Practice (cGMP) regulations, which govern Food and Dietary Supplement standards.
Additionally, they are subject to audits by governing bodies in relation to their quality accreditations which include: BRCGS, ISO 9001:2015, ISO 22000:2018, cGMP as well as inspections by local government and the FDA.
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